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How can you get involved?

We recognise that people have different levels of interest in getting involved and we will be making sure that
you are kept up-to-date with all opportunities.

The Strategy Action Plan will be introducing new ways for you to get involved and these will be publicised
in future newsletters and letters to you.

 

We have developed a range of methods for you to get involved:

 

Resident Forum

The Forum meets bi-monthly, with meetings held at Bro Myrddin offices.  A wide range of issues are looked at and feedback used to shape services.

 

Scrutiny Panel

A panel of residents meet monthly to scrutinise services and provide recommendations to improve services.

 

Estate Monitors

Residents can play an important role in monitoring grounds maintenance and providing regular feedback about the standards on estates.

 

Mystery Shopping

Each year we involve a team of residents to provide feedback on how well we deliver front line services over the phone and in the office.

 

Reader Panel

An opportunity for residents to provide feedback on documents, including policies and procedures.  This can be done without having to leave your home.

 

Annual Review

Each year we review the approach we take towards involving residents and the impact it has had.  The review looks at what we have achieved and what is important in the coming year.

 

Resident Participation Strategy

The strategy is an important part of developing the way we involve residents and setting targets and an action plan.  This is reviewed twice a year, with staff and residents checking progress and agreeing what is needed.

 

 

We provide training where needed and full support from staff in helping residents getting involved.  Reasonable travel expenses and refreshments are provided.  If you would like to find out more, please speak to your Housing Officer or telephone Customer Services on 01267 232714.

 

   

   



Get in touch

Any of the staff will be able to talk to you about how you can get involved and they will direct you to a member of staff who can discuss your needs in more detail.

You can find out more information via our contact us page, or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you would like to speak to a member of the Resident Forum, this can be arranged and they will be able to tell you about all the of the benefits of becoming a member.