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Understanding your Rent

What is your rent used for?

Your rent is our main source of income and it is used to ensure that you receive the best services possible
to provide, maintain and manage your home. 


Pay your rent in a way that suits you

  • Direct Debit - Contact our Customer Services Team on 01267 232714 to arrange for your rent to be paid directly from your bank account on a date that best suits you. Direct debits are fast, easy and a convenient way of managing your finances. 

  • Online - Credit or debit card payments can be made by clicking on the following link Click here to make an online payment

  • Allpay App - Download the Allpay App from Google stores or ITunes on your smartphone. Once downloaded you will need to contact us to request your unique 19 digit UPRN number. Once set up you can pay your rent on the go at any time of the day.


  • Allpay payment card - Why not pay your rent using your Allpay card whilst out doing your weekly shop, payments can be made at any outlet displaying the Paypoint logo. A payment card can be requested by contacting the Customer Services Team.

  • At the Office - Cash, cheque or card payments can be made by visiting our reception area.

  • Housing Benefit - If you and your family are on a low income, you may be entitled to some help paying your rent. Carmarthenshire County Council’s Housing Benefit Department will be able to assist you with this and can be contacted on 01554 742100

    Housing Benefit will only be awarded after a financial assessment. Residents who receive Housing Benefit can request that payments get made directly to the Association. For more information on Housing Benefit please visit

Managing your rent account online

Managing your rent account couldn’t be easier. Simply sign up or login, if you already have a username and password, to your very own ‘My Accounts’ area on our website. Once logged in you will have full access to your rent account and a live rent statement.

Please note, as stated in your tenancy agreement ‘The payment of weekly Gross Rent is due in advance on the Monday of each week’. 


Get a bank account that suits you

As a result of ‘your benefits are changing’ you will need a bank account, if you don’t already have one. 

Selecting the right bank account is essential when managing your finances. 

For advice in choosing the right bank account, please click here.


Unsure of what benefits you are entitled to?

Use the free and easy to use benefits calculator to see whether you are entitled to any additional financial help through welfare benefits.


If you still have any unanswered question regarding your rent please contact the Customer Services Team on 01267 232 714 or email us on This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.