Smaller Default Larger

Having difficulties paying

If you're finding it difficult or can't pay the rent, let us know as soon as you can.

We're here to offer help and advice when you need it. If you don't let us know what is happening, there's a risk you may lose your home.

We can put you in touch with someone who can check that you're getting all the benefits you're supposed to, and can offer
confidential help and advice if you're in debt or having money problems. 

Rent arrears

If you find yourself falling behind with your rent, it’s important you work with us to deal with the situation.

We will speak to you by telephone or visit you to work out repayment options if you are experiencing difficulties.

If you don’t let us know about missed payments or don’t keep to an arrangement for paying off arrears, we may take legal action,
which could lead to you losing your home

If you are in arrears

  • Don’t ignore the problem
  • Don’t ignore our letters or telephone calls regarding rent arrears
  • Don’t borrow money from door-to-door or payday lenders


  • Work with us to deal with the issue, make an affordable repayment arrangement and stick to it