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Putting Things Right

  • If we didn't provide a service you should have had, we’ll aim to provide it now if that’s possible.

  • If we didn’t do something well, we’ll aim to put it right.

  • If you have lost out as a result of a mistake on our part we’ll try to put you back in the position you would have been in if we’d got it right.

  • If you had to pay for a service yourself, when you should have had one from us, we will usually aim to make good what you have lost.