Smaller Default Larger

Summary of Anti Social Behaviour Policy and Procedure


This summary is a brief outline of the Association’s policy and procedure for dealing with anti-social behaviour following the introduction of the Anti-Social Behaviour Act 2003.

This summary is available free of charge and the detailed policy and procedure are available on payment of reasonable copying charges.

Definition of anti-social behaviour

We define anti-social behaviour as:-

  • a) Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person
  • b) Conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises, or
  • c) Conduct capable of causing housing-related nuisance or annoyance to any person.

Examples of anti-social behaviour include: -

  • Criminal behaviour
  • Harassment and intimidation
  • Hate crime
  • Damage to property
  • Noise nuisance
  • Environmental issues (e.g. litter, dog fouling, abandoned vehicles)

Legal Framework

The obligations of tenants are clearly set out in the Tenancy Agreement and it is expected that tenants, those who live with them, and visitors to the property will adhere to these obligations.

Prevention of anti-social behaviour

Wherever possible, we will take pro-active steps to prevent anti-social behaviour occurring. Such steps may include referrals for tenancy support; working in partnership with other relevant agencies; using Acceptable Behaviour Contracts; designing out crime; and mediation.

Enforcement powers to deal with anti-social behaviour

We recognise that in certain cases, enforcement action will be necessary in terms of both stopping and reducing anti-social behaviour. The use of the most appropriate enforcement power(s) will be considered on a case-by-case basis. The measures that we may seek to use to tackle anti-social behaviour include:

  • Warning letters
  • Warning visits
  • Demotion of tenancy
  • Injunctions
  • Referrals for criminal behaviour orders
  • Possession action
  • Any further legislative tools which become available

Reporting anti-social behaviour

Incidents of anti-social behaviour can be reported to our office either in person or in writing at Plas Myrddin, Merlin Street, Carmarthen, SA31 1RU or telephone us on 01267 232714. Alternatively, you can send in your complaint of anti-social behaviour by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or via our website by clicking on report ASB and filling in the online form.

All complaints will be investigated and will be responded to promptly. Complainants will be kept informed of action and progress in relation to their complaint.

Support to complainants

We are aware that making a complaint about anti-social behaviour may cause considerable concern. We will ensure the confidentiality of complainants and not pass on details to the perpetrator, the Police or other agencies without the permission of the complainant. Complainants will be able to discuss their concerns and the support available to them with their Housing Officer. The level of support given will be tailored to meet the needs of the particular individual and the circumstances of the case.

Working in Partnership

We recognise that anti-social behaviour is a problem that affects all parts of a community and often cannot be solved by the contribution of the Association alone. We are committed to taking a multi-agency approach in order to seek the most appropriate solutions and we will take part in appropriate information sharing protocols with partners. The agencies we most frequently work with regarding anti-social behaviour include the Police, Probation, Environmental Health, Youth Services, Youth Offending teams, Social Services, Education and Substance Misuse teams.


All incidences of anti-social behaviour are recorded and monitored on our housing management system. This helps to develop local and countywide strategies to work out where extra resources are needed. It will also help to understand the nature and location of problems and ‘hot spots’. 

Click here to view a copy of the Policy & Procedure