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Anti-Social Behaviour 

As  residents, you have  the  right  to  live  peacefully  and  to  experience  a  peaceful environment within your own home and community. 

You and your fellow neighbours have the same rights and responsibilities.

Your rights and responsibilities as residents are clearly set out in your Tenancy Agreement. We expect that as residents of Bro Myrddin that you and your visitors keep these obligations in mind within your home, neighbourhood and community.


What is ASB?

Anti Social Behaviour is ‘acting in a manner that caused or was likely to cause, harassment alarm or distress to one or more people not of the same household’

Anti social behaviour includes things like:

  • Violence or threats of violence towards another person
  • Harassment
  • Hate crime and hate incidents
  • Verbal abuse and offensive behaviour 
  • Unreasonable and persistent noise
  • Graffiti and criminal damage
  • Drug or alcohol use leading to a person or group of people causing alarm, harassment and distress to others
  • Selling drugs or other illegal substances
  • Allowing pets to make excessive noise or be a danger to others
  • Dumping rubbish and litter, in your garden or around the area in which you live
  • Parking vehicles inconsiderately, abandoning vehicles or keeping untaxed vehicles in the street
  • Carrying out domestic abuse/violence


We believe that everyone has the right to lead their lives in any manner that they choose, as  long  as  it  does  not  affect  the  quality  of  life  of  those  around  them.

This requires tolerance and respect of the needs and lifestyles of other people

When people do have differences, we will make every attempt to try and work with them to solve the problem wherever this is possible.

This can often be the best and quickest way of resolving differences, as many people may not even be aware that they are causing a problem. 


We will:  

  • Work with people and other agencies to work towards a solution to antisocial behaviour, 
  • deal with anti-social behaviour in a firm but fair fashion and do as much as possible to discourage such behaviour in the first instance, 
  • have a range of actions we can take against those who persistently cause nuisance.


Residents may lose their security of tenure, their home or become subject to an injunction which may lead to arrest and even imprisonment.

However, these actions are not appropriate in every case and other measures will be used where appropriate.

We will do our best to ensure that our neighbourhoods are peaceful and safe and places to live. 

We recognise that anti social behaviour can be a real blight on communities and we have a responsibility to help to tackle these problems.


Our main aims are:

  • To ensure that incidents of anti-social behaviour are reported, accurately recorded and monitored. 
  • To ensure that early action is taken to prevent the escalation of anti-social behaviour. 
  • To support victims, their families and any witnesses. 
  • To fully advise the victim/witnesses of services which may be available through the Police,  local  authority  or  other  agencies  or  to  signpost  to  appropriate agencies  for support, e.g. “Victim Support”. 
  • To encourage victims/witnesses to report incidents. 
  • To  take  a  victim  orientated  approach  when  dealing  with  complaints  of  anti-social behaviour. 
  • To fully investigate any complaints of anti-social behaviour and deal with them within the given timescale. 
  • To ensure that actual and potential perpetrators of anti-social behaviour are aware of the consequences of their actions. 
  • To provide support to perpetrators to prevent/reduce future problems, where appropriate. 
  • To take appropriate legal action where there is sufficient evidence against perpetrators. 
  • To encourage a multi-agency approach to dealing with anti-social behaviour. 
  • To ensure that all relevant staff are fully trained to be able to deal with complaints of anti-social behaviour. 
  • To adopt appropriate procedures to deal with anti-social behaviour.

What is not anti social behaviour?

Behaviour that annoys one person may not annoy someone else. In each individual case we will consider whether certain incidents are anti social behaviour.

Examples of when we don’t generally take action are: 

  • The sound of children playing or a baby crying
  • Everyday living noises, such as toilet flushing and closing doors
  • Minor personal disputes and differences 


Racial Harassment  

Racial harassment must not be confused with ordinary anti-social behaviour. 

Acts which are  racist  in  nature,  differ  from  ordinary  anti-social  behaviour  in  that  they  are  racially motivated. 

The Association will not tolerate any form of racial harassment and will work to eliminate all forms of harassment.  

Racial harassment can take many forms and can include:  

  • Unprovoked assaults including bodily harm 
  • Vandalism to property 
  • Racist graffiti on or in the vicinity of a persons home
  • Arson or attempted arson 
  • Verbal abuse  
  • Damage to a property used by particular ethnic minorities, including places of worship and community centres 
  • Unfounded, excessive or trivial complaints being made by a group of tenants mainly of one ethnic origin against someone of a different ethnic origin  

The Association is a partner to the West Wales Consortium Black Minority Ethnic Housing Strategy, which feeds directly into its plans for combating anti-social behaviour. 

The Association’s tenancy agreement contains a specific clause which cautions against racial harassment 

We will do all we can to promote good relations between people of different racial groups.

  • MEWN Cymru (Minority Ethnic Women’s Network): 02920 464445
  • BAWSO (Black Association of Women Step Out): 0800 7318147

Disability Discrimination 

We are sensitive to the needs of people with a disability whether they are the victim or the perpetrator of anti-social behaviour and will allow for reasonable adjustments in respect of our policy and procedure to be made.  

Practitioners with specialist knowledge and expertise will be consulted and where necessary deployed at the onset of any case to ensure the needs of the individual are met


Domestic Abuse / Violence

What is domestic abuse?

Domestic abuse is any form of physical, sexual, emotional abuse between people in a 

close relationship. We will not tolerate domestic abuse by our residents against their partners or others who live with them.

We will work with the Police and other agencies to use existing legal remedies against any tenants using domestic abuse. 


Our Commitment

We will work closely with the Police and other agencies to ensure an effective cross-tenure approach in dealing with perpetrators of domestic abuse who are not Association tenants.  

We  will  work  closely  with  the  appropriate  Domestic Abuse  Forum  to ensure cross-tenure housing related support to victims of domestic abuse.

ASB Useful Contacts


If you would like to report an Anti Social Behaviour issue: 


 Click here to make a ASB complaint online


All ASB complaints will be investigated and will be responded to promptly. 

Complainants will be kept informed of action and progress in relation to their complaint. 

What you can do to be a good neighbour

You and your neighbours have the right to ‘quiet enjoyment of your homes’. This means that you, your family and your visitors must not behave in a way that would cause damage to property or annoy your neighbours.

There are some things that you can do to keep good relations with your neighbours:

  • Think of your neighbours before you start doing something noisy, such as work on your car or DIY. If possible, tell your neighbours about you plans beforehand and avoid working early in the morning or late at night.
  • Remember noise carries through walls, floors and doors. Take care to reduce noise. For example, think about the position of your sound system or how loud your TV is turned up.
  • Make sure your dog does not bark or cry for long periods of time.
  • Co-operate if a neighbour asks you to reduce the noise.
  • Be considerate when parking your car. Don’t block entrances or dropped kerbs. 
  • Put your rubbish out on the allocated day.
  • Don’t block communal areas.
  • Be understanding towards neighbours whose lifestyles are different to yours.
  • Do not use your home for commercial purposes.
  • If you have a garden, make sure you keep it neat and tidy.
  • No one wants to stop children playing but be aware that some games can cause a nuisance to neighbours.
  • Never use your home for illegal purposes such as drug dealing.
  • Never be violent or abusive towards others.

What if your neighbour is causing problems?

Talking to your neighbours can usually resolve many problems. Below is some practical advice and tips on how to approach your neighbour.

If your attempts to solve the problem don’t work, or if you would like further advice, please contact Customer Services.

If you think that the nuisance may be a ‘one-off’ incident, such as a party or some DIY noise, then it may be best to leave it for the moment. If the problem is more regular then you can try talking to your neighbour to explain how it is disturbing you. They may not even realise they are causing you a problem.


Remember: If the anti-social behaviour involves criminal activity, violence or threatened violence you should first report this to the Police.
If it is an emergency phone 999 but if it is a non-emergency phone 101.  Do not risk your own safety by trying to get personally involved.


Approaching your neighbour



  • Talk to the person but only if you think it is safe to do so.
  • Talk to the person ‘face to face’ when they are on their own.
  • Work out beforehand what you are going to say. Think of some examples of the disturbance and how it affects you.
  • Choose a time that is good for everyone. Avoid meal times or late at night.
  • Be calm and polite. You are more likely to receive a calm and polite response back.
  • Keep to the point and be ready to listen to the other side of the story.
  • Be understanding of different ways of life.
  • Be open to suggestions for resolving the problem.
  • Come to an agreement that everyone is happy with.


  • Approach the person if you think they may become aggressive.
  • Do not argue. This will only make things worse with you neighbours.
  • Do not go round when you are angry.
  • Do not wait until you are very upset about the problem, as you will be less likely to come to an agreement.
  • Never use threatening behaviour or words. If this is used against you, leave straight away.
  • Avoid talking about past problems. Remember you are trying to solve a specific problem and you need your neighbour to work with you to do this.
  • Avoid going round in a big group. If other people are bothered by the same problem, ask just one of them to come with you. 

If you don’t feel like you can talk to your neighbour on your own then we may be able to refer you to Mediation. This service helps people to talk about their disputes. Mediation can be a positive way to resolve problems. 


Summary of Anti Social Behaviour Policy and Procedure


This summary is a brief outline of the Association’s policy and procedure for dealing with anti-social behaviour following the introduction of the Anti-Social Behaviour Act 2003.

This summary is available free of charge and the detailed policy and procedure are available on payment of reasonable copying charges.

Definition of anti-social behaviour

We define anti-social behaviour as:-

  • a) Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person
  • b) Conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises, or
  • c) Conduct capable of causing housing-related nuisance or annoyance to any person.

Examples of anti-social behaviour include: -

  • Criminal behaviour
  • Harassment and intimidation
  • Hate crime
  • Damage to property
  • Noise nuisance
  • Environmental issues (e.g. litter, dog fouling, abandoned vehicles)

Legal Framework

The obligations of tenants are clearly set out in the Tenancy Agreement and it is expected that tenants, those who live with them, and visitors to the property will adhere to these obligations.

Prevention of anti-social behaviour

Wherever possible, we will take pro-active steps to prevent anti-social behaviour occurring. Such steps may include referrals for tenancy support; working in partnership with other relevant agencies; using Acceptable Behaviour Contracts; designing out crime; and mediation.

Enforcement powers to deal with anti-social behaviour

We recognise that in certain cases, enforcement action will be necessary in terms of both stopping and reducing anti-social behaviour. The use of the most appropriate enforcement power(s) will be considered on a case-by-case basis. The measures that we may seek to use to tackle anti-social behaviour include:

  • Warning letters
  • Warning visits
  • Demotion of tenancy
  • Injunctions
  • Referrals for criminal behaviour orders
  • Possession action
  • Any further legislative tools which become available

Reporting anti-social behaviour

Incidents of anti-social behaviour can be reported to our office either in person or in writing at Plas Myrddin, Merlin Street, Carmarthen, SA31 1RU or telephone us on 01267 232714. Alternatively, you can send in your complaint of anti-social behaviour by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or via our website by clicking on report ASB and filling in the online form.

All complaints will be investigated and will be responded to promptly. Complainants will be kept informed of action and progress in relation to their complaint.

Support to complainants

We are aware that making a complaint about anti-social behaviour may cause considerable concern. We will ensure the confidentiality of complainants and not pass on details to the perpetrator, the Police or other agencies without the permission of the complainant. Complainants will be able to discuss their concerns and the support available to them with their Housing Officer. The level of support given will be tailored to meet the needs of the particular individual and the circumstances of the case.

Working in Partnership

We recognise that anti-social behaviour is a problem that affects all parts of a community and often cannot be solved by the contribution of the Association alone. We are committed to taking a multi-agency approach in order to seek the most appropriate solutions and we will take part in appropriate information sharing protocols with partners. The agencies we most frequently work with regarding anti-social behaviour include the Police, Probation, Environmental Health, Youth Services, Youth Offending teams, Social Services, Education and Substance Misuse teams.


All incidences of anti-social behaviour are recorded and monitored on our housing management system. This helps to develop local and countywide strategies to work out where extra resources are needed. It will also help to understand the nature and location of problems and ‘hot spots’. 

Click here to view a copy of the Policy & Procedure