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Service Standards

The Standards of Service you can expect from us

We are committed to putting you first by providing you with an excellent, friendly and efficient service.

The standards that we have developed and agreed with our residents and staff. 

We will work hard to achieve these standards and improve our services for you. If you feel we have failed to meet any of these standards, please tell us. 

  • We will take your comments seriously and aim to correct any errors as quickly as possible.
  • We will tell you what we have done and do our best to make sure the problems do not happen again in the future.
  • We will monitor how we are delivering these service standards and tell you how we are performing.

Our promise

We want to deliver a high quality service.

We promise to:

  • Make our Services accessible.
  • Deliver them in a responsive, reliable and respectful manner.
  • Make sure we meet your needs.
  • Treat you fairly.
  • Continually improve services by checking what and how we do and listening and learning from your experience.