Smaller Default Larger

Equality & Diversity

Our commitment 

We value all our customers and you can expect fair treatment from all our staff regardless of:

  • age  
  • disability 
  • gender reassignment
  • marriage and civil partnership
  • pregnancy and maternity
  • race
  • religion or belief
  • sex
  • sexual orientation 


(as set out in the Equality Act 2010)

  • We will not tolerate discrimination of any kind.
  • We actively encourage you to report any incident to us.
  • Our offices have wheelchair access and disabled parking facilities.
  • We will use plain language in all our letters and leaflets.
  • All our information is available bilingually and a Welsh speaker is always available to deal with your enquiry.
  • If you write to us in Welsh, we will reply in Welsh.
  • We will provide information in alternative formats (for example - large print, braille and audio) and other languages on request.
  • We will take into account the needs of all the diverse groups of people we serve, by gathering profiling information and tailoring services to meet individual needs.
  • Interpretation and translation services can be provided for those whose first language is not English or Welsh.