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Housing Related Support

 

Community Alarms

  • If you do not currently have access, we will assist you to access a community alarm.
  • Our alarm monitoring service provides a 24 hour monitoring and response service and is fitted with the most up to date equipment necessary to ensure that all calls from customers are received and handled as quickly as possible.
  • Where an equipment fault is reported to our alarm maintenance provider, they will respond to investigate the problem within 24 hours.

 

General Support

  • Our service will be responsive to your changing needs.
  • We will work in partnership with Social Services, Local Health Board, Health Services and the Voluntary Sector to help provide efficient services for our residents in their own homes.
  • We will work with the Supporting People partnership in Carmarthenshire and Pembrokeshire, which provides the funding for housing related support services.
  • We aim to promote the dignity, independence, security, 
  • confidentiality, choices, rights, privacy, equal opportunities and well being of our customers.
  • We will respond to requests from residents for small scale adaptations to properties, such as grab rails and handles, extra stair rails and half steps within 20 working days.
  • If you have a more severe mobility problem, we will direct you to the Occupational Therapist section of Social Services to arrange for a full assessment.