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Anti-Social Behaviour

Your tenancy agreement says that you must not cause annoyance, disturbance or be a nuisance to people living, working or visiting in the locality of your home.

How we can help

  • We will record all complaints of anti-social behaviour.
  • We will acknowledge within 5 working days of receiving your complaint.
  • We will begin to investigate your complaint in line with the published Anti-Social Behaviour Policy.
  • This may be done by telephone for less serious complaints.
  • We will discuss the situation and advise what can and cannot be done.
  • We will arrange any support needed.
  • You may be asked to keep a detailed diary of events.
  • We will work with you to try to resolve your problem.
  • We will keep you informed of the progress and outcome of your complaint.

Our commitment to you

  • To attempt to resolve any disputes between neighbours.
  • To consider legal action against any person who continues to behave in an anti social manner.
  • To support witnesses by all possible means.
  • To work with the police in dealing with anti-social behaviour.
  • To work with residents to make your neighbourhood a good place to live. 

 

Hate Crime 

Hate Crime not only includes physical attacks on persons and damage to property, but also verbal abuse and other behaviour which deprives  people of the peaceful enjoyment of their homes.

What we can do to help

  • We will treat any complaint of hate crime as a serious complaint and a Housing Officer will speak to you on the same day you make your complaint.
  • We will remove any offensive graffiti and repair any damage to your property within 1 working day.
  • We will take action against those who are committing hate crime. This could include:

-  Injunction proceedings.

-  Possession proceedings.

-  Working in partnership with Police to pursue criminal action.

-  Working with the Community Safety Partnership.

  • We will liaise with all appropriate partners to ensure that those experiencing hate crime receive appropriate support and that those who commit hate crime are dealt with quickly and effectively.
  • Where you are the victim of serious hate crime and would like to move, we will assist you wherever possible.

 

Domestic Violence

We will:

  • Offer same sex staff to give advice and conduct interviews.
  • Visit you to discuss matters in the privacy of your own home if you wish.
  • Provide support from our staff to enable you to consider your options.
  • Put you in touch with other organisations where appropriate.