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When we carry out improvements to your home, you can expect Bro Myrddin Housing Association and our Construction Partners to:

  • When replacing major components, give residents a choice in the style of the replacement where possible.
  • Provide you with daytime and out of hours telephone numbers.
  • Provide proof of identity before entering your home.
  • Ensure you are kept warm and comfortable throughout the duration of the works.
  • Assist you in lifting carpets/floor covering and moving furniture, if you are unable to do so.
  • Ensure the work is carried out to a high standard.
  • Always use materials of a good quality and manufactured to the relevant British or European Standard.
  • Carry out all the work whilst you remain in occupation. 
  • Where this is not possible, we will provide you with alternative temporary accommodation until the work is completed.
  • Provide temporary heating to main rooms if necessary.
  • Pay particular regard to people with specific needs.
  • Leave the property clean and tidy.
  • Carry out regular surveys to monitor the quality of service.
  • Give you as much notice as possible of our intention to carry out work to your home and advise you of a target completion date.

How can you help us?

  • If you feel the workmanship in your home is unsatisfactory, please contact a representative of Bro Myrddin Housing Association as a matter of urgency.
  • Please advise us if you have not been dealt with in a courteous manner.
  • Keep appointments that we make with you or notify us if you cannot do so.