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Tenancy Management

 

We will: 

  • Issue all new residents with a Handbook and a Tenancy Agreement.
  • Arrange a follow-up visit to all new residents within 8 weeks of tenancy commencement.
  • Consult with you about any changes to your Tenancy Agreement or the service you receive from us.
  • Respond within 1 working day to abandoned properties.
  • Investigate all breaches of the Tenancy Agreement.
  • Consider all applications to make alterations and improvements to your home and we will reply with a decision within 20 working days.
  • Reply with a decision within 30 working days if you apply for a mutual exchange (i.e. Swap Homes) with another resident.
  • Provide you with a decision within 30 working days if you apply to take over a tenancy.
  • Investigate all cases of illegal occupation and take appropriate action.
  • Give you help and impartial advice if you become involved in a dispute with a neighbour.