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The Home Heat Helpline advises people worried about paying their energy bills and keeping warm during the winter. It also gives advice to low-income households in urgent need of heating help and advice. It is free to call and is open 9am-6pm Monday to Fridays.


The Home Heat Helpline was launched by the Energy Retail Association in 2005. The Energy Retail Association merged with the Association of Electricity Producers and the UK Business Council for Sustainable Energy to become Energy UK in April 2012.