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Citizens advice are funded by the EDF Energy Trust to provide free, impartial, money advice with the aim to keep you debt free.

If you have debt with ANY energy company they can offer advice.


If you are a current EDF customer, you may be eligible for a grant to assist with the following

  • Electric Arrears
  • Gas Arrears
  • Debt Relief Order Fees
  • Bankruptcy Fees
  • White goods (washing machine, freezers, fridges and cookers).


If you are not an EDF customer there may be other charitable funds that we can apply for on your behalf.

If you would like assistance or further information contact the team directly on 01843 229696


Useful Information

If you are struggling with Energy Debts you can find useful information on  



From 1st January 2015, Bro Myrddin Housing Association along with all other landlords in Wales are obligated
to provide details about all residents living in our properties. 


As your landlord, we have 21 days to notify Welsh Water of any tenancy changes.


We are required to Share:


  • The address of your property
  • Your tenancy start date 
  • Your title, full name and date of birth.


This information will be used to help reduce debt that exists within the water industry in Wales.

Bro Myrddin Housing Association, along with all other landlords in Wales is legally required to share this information with Welsh Water. 


However, this does not affect your rights under the Data Protection Act 1998. Rest assured that we will continue to handle your information fairly and lawfully. 


If you require more information on this matter, please contact your Customer Services team on 01267 232 714 or

via email on This email address is being protected from spambots. You need JavaScript enabled to view it.


Energy Saving Trust

Only the most energy-efficient products carry the Energy Saving Trust Recommended label, making it quick and easy for you to find products that will cost you less to run, contribute to savings on your energy bill and help you do your bit for the environment.

The Energy Saving Trust tests a percentage of products every year so you can rest assured that where's there a label there's a smarter choice.

Under the Energy Saving Trust Recommended scheme only products that meet strict criteria on energy efficiency can carry the label.

For example, the Energy Saving Trust only certify fridges which are A+ and the washing machines on our scheme must be AAA - that's A for energy, A for wash quality and A for spin.

The criteria are set by an independent panel and reviewed annually to ensure they always reflect development and changes in the market and technology.

The Energy Saving Trust also certify products in categories where there isn't an EU energy label like glazing, televisions with integrated digital decoders (IDTVs) and boilers.

The idea is that whatever the product, whichever the labelling system - all you need to do is look for the Energy Saving Trust Recommended label when you go shopping.

Click here to Visit product search to find out which products are Energy Saving Trust Recommended. 


The Home Heat Helpline advises people worried about paying their energy bills and keeping warm during the winter. It also gives advice to low-income households in urgent need of heating help and advice. It is free to call and is open 9am-6pm Monday to Fridays.


The Home Heat Helpline was launched by the Energy Retail Association in 2005. The Energy Retail Association merged with the Association of Electricity Producers and the UK Business Council for Sustainable Energy to become Energy UK in April 2012. 





There are a number of fuel clubs already set up in the following areas:

  • Laugharne 
  • Llandybie
  • Ystradowen
  • Brynamman
  • Capel Hendre 
  • Capel Hendre
  • Drefach Felindre
  • Llandovery
  • Betws
  • Pencader
  • Llanybydder / Llanllwni


By setting up or being a member of a fuel club in your community, 

you can buy in bulk, giving you the opportunity to make savings on your oil bill.


How does the fuel club work? 

  • You will need a local person who is willing to become the fuel co-ordinator (If you don't already have a fuel club coordinator in your area)
  • Order the oil on a regular basis and get the best deal with a range of different suppliers
  • It is the responsibility of each person ordering to pay the supplier for their oil. 

To find out more contact:

Housing Services, Tŷ Elwyn, Llanelli, SA15 3AP

Telephone: 01554 899290 


Useful Links

Carmarthenshire County Council

Shelter Cymru

Your Benefits are Changing

Money Advice Service

Welsh Government

West Wales Credit Union




Bro Myrddin can help our residents obtain home contents insurance easily and at a price that is affordable. 

While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly. 

With a special scheme called My Home arranged in conjunction with Community Housing Cymru and the National Housing Federation. 

Bro Myrddin, residents can protect their belongings and gain peace of mind knowing if the unexpected happens they have cover.

Click on the My Home logo to find out more or click here.